Our Return Process

At Nestronic Group, we stand behind the quality of our products. If you're not completely satisfied with your purchase, we offer a straightforward return process with a 30-day money-back guarantee.

1

Contact Us

Reach out to our customer service team within 30 days of purchase to initiate your return.

2

Package & Ship

Pack your item securely in its original packaging and ship it back using our prepaid return label.

3

Get Refunded

Once we receive and inspect your return, we'll process your full refund within 3-5 business days.

Eligibility Requirements

To ensure a smooth return process, please make sure your return meets these requirements:

  • Item must be returned within 30 days of the original purchase date
  • Product must be in original condition with all accessories and packaging
  • Items must be unused and show no signs of wear or damage
  • Original receipt or proof of purchase must be provided
  • Custom or personalized items are not eligible for return

Free Return Shipping

We provide prepaid return shipping labels for all eligible returns within the United States. International return shipping costs may vary.

Product-Specific Policies

Signal Boosters

Signal boosters can be returned within 30 days if they don't improve your signal as expected. Please ensure all components including antennas, cables, and power adapters are included.

Electric Blankets

For hygiene reasons, electric blankets must be returned in their original packaging without being used. All controllers and cords must be included.

Chess Sets

Chess sets must be returned with all pieces accounted for and in their original protective packaging to prevent damage during transit.

Hair Accessories

Hair accessories must be returned in unused condition with original tags and packaging for hygiene and resale purposes.

Important Note

Items that show signs of use, damage, or missing components may be subject to a restocking fee or may not be eligible for return.

Refund Timeline & Method

Once your return is received and inspected by our quality team, we will process your refund using the following timeline:

  • Processing time: 1-2 business days after receipt
  • Credit card refunds: 3-5 business days
  • PayPal refunds: 1-2 business days
  • Bank transfer refunds: 5-7 business days

Refunds will be issued to the original payment method used for the purchase. If the original payment method is no longer available, please contact our customer service team for alternative arrangements.

Exchanges & Store Credit

While we primarily offer refunds, we're happy to help with exchanges for different sizes, colors, or models when available. Store credit options are also available for future purchases.

Exchange Process

Contact our customer service team to discuss exchange options. We'll help you find the perfect replacement product and arrange the exchange process.

Store Credit Benefits

  • No expiration date on store credit
  • Can be used across all product categories
  • Transferable to family members
  • Additional 5% bonus credit for choosing this option